This policy explains how 5D Stairs handles personal information received through this website, phone, email, WhatsApp and project enquiries. It is intended to be clear and practical; it is not a substitute for legal advice.
Who We Are
5D Stairs provides custom staircases, balustrades, privacy screens, awnings, renovations and joinery services across Sydney and New South Wales.
Information We May Collect
Depending on how you contact us, we may collect:
- your name, phone number, email address and suburb;
- project details, preferred materials, timing and site access notes;
- photos, drawings, plans or measurements you choose to send;
- messages sent by phone, email or WhatsApp; and
- basic website usage information, if analytics or hosting logs are enabled.
How We Use Information
We use personal information to:
- respond to enquiries and arrange measurements or quotes;
- understand project requirements and provide practical advice;
- prepare, manage and deliver staircase or related works;
- communicate about timing, installation and aftercare; and
- maintain business records and comply with legal obligations.
Sharing Information
We do not sell personal information. We may share relevant information with service providers or trades involved in a project, such as fabricators, installers, suppliers, hosting providers, email providers or messaging services. We only share what is reasonably needed for the purpose.
WhatsApp And Third-Party Services
If you contact us through WhatsApp, Meta/WhatsApp may process your message and account information under its own terms and privacy practices. Email, hosting and other cloud services may also process information outside Australia.
Storage And Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. No method of online transmission or storage is completely secure, so please avoid sending sensitive information unless it is necessary for the project.
Access, Correction And Complaints
You can ask to access or correct personal information we hold about you. You can also contact us if you have a privacy concern or complaint. We will respond within a reasonable time.
Contact
Email: info@5dstairs.com.au
Address: Unit 3, 2 Forge Street, Blacktown NSW 2148